Terms & Conditions
THE BASICS. I will need parking space for my van within 25 metres of your home and somewhere to plug into electrics.
YOUR DOG'S HEALTH AND WELFARE. Whilst your dog is in my care its health and welfare is my primary concern. It will only ever be groomed according to it's tolerance of the process. If your dog is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered, which you may not have been aware of. I will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your dog's groom you authorise me to seek emergency veterinary treatment.
GROOM FEEDBACK. You will be given feedback after every groom. If you have any queries or need further clarification, please just ask or contact me at a later stage. If you are dissatisfied with any aspect of your dog's groom please let me know as soon as possible. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I am more than happy to disclose any details of your dog's groom or advise you about how best to care for their coat.
PRICING. Starting prices are for dogs:
• That are used to being professionally groomed on a regular schedule (a minimum of once per season, 4 times per year depending on breed)
• Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
• Matted, poorly maintained and/or overgrown coats
• Dogs which are difficult to manage or uncooperative during grooming
• Overweight dogs or oversized for the breed standard
• Timid, anxious or nervous dogs, which require frequent breaks and may need special handling
These cost more time, labour and /or product and will incur extra costs.
If I am unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the end of the session.
PHOTOGRAPHS. Your dog may be photographed before, during and after their groom. Photographs may be used on the Waggy Wagon website, Facebook and Instagram pages or other printed materials. Please let me know if you prefer your dog not to be photographed.
CANCELLING YOUR APPOINTMENT. I am self employed, and rely on the available sessions to be filled. I therefore respectfully request 24 hours notice if you need to cancel your dog's appointment. The slot can then be refilled. There is a fee equivalent to half of the groom for late cancellations or missed appointments.
NEGLECTED & MATTED COATS. In the event that your dog's coat needs to be clipped down to release it from matting or coat neglect, Waggy Wagon is not liable for any post-grooming effects of this procedure, which is not without risk.
Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible, the only humane way is to completely shave off the coat.
You will be given an estimate of how long matt release is likely to take and an estimated cost for the procedure. A shavedown consumes significantly more time, labour, product and tool/equipment wear & tear than a routine trim, therefore will incur an extra charge.
AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT. I reserve the right to refuse to groom any dog at risk of harming me or itself. If your dog is accepted for grooming and displays aggression that I have not been informed of before its session, the groom will be terminated immediately. The full starting price of the groom will be charged.
You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.
Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.